Bywell Cars is committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
By using our website, mobile app, or services, you agree to the terms of this policy.
1. Information We Collect We may collect the following types of information:
Personal Information: Name, address, phone number, email address, and other contact details when you book a ride or create an account.
Booking Details: Information related to your taxi bookings, including pick-up and drop-off locations, dates, times, and payment information.
Location Data: With your consent, we may collect location data from your mobile device to provide accurate pick-up and drop-off services.
Device Information: Information about the device you use to access our website or app, such as IP address, browser type, and operating system.
2. How We Use Your Information We use your information for the following purposes: Service Provision: To process your bookings, manage your rides, and provide customer support.
Communication: To contact you regarding your bookings, send notifications, and respond to your inquiries.
Improvement: To improve our services, including analysing usage patterns and enhancing user experience.
Legal Compliance: To comply with legal obligations and respond to requests from law enforcement or regulatory authorities.
3. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as IT support and payment processing, under strict confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law or in response to legal processes.
4. Data Security We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request correction of any inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal requirements.
Objection: You can object to the processing of your personal information for certain purposes, such as marketing.
7. Cookies and Tracking Technologies
Our website and app may use cookies and other tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize you when you return. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use some features of our services.
8. Children’s Privacy Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will delete it immediately.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. Your continued use of our services after any changes constitutes your acceptance of the new terms.
10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [Insert Email Address]Phone: [Insert Phone Number]Address: [Insert Physical Address]
